Garmin Connect website, app down after virus attack

Garmin Connect website, app down after virus attack

Garmin Down: facing maintenance to deal with ransomware

Smartwatch and wearable maker Garmin Connect has down several of its services on Thursday to deal with a ransomware attack that has encrypted its internal network and some production system, Zdnet reported.

Garmin connect is currently planning a multi-day maintenance window to deal with the attack’s aftermath, which includes shutting down its official website, the Garmin Connect user data-syncing service and even some production lines in Asia.

In massage shared on its website and Twitter, Garmin said same outage also impacted its call centers, leaving the company in the situation of being unable to answer calls, emails, and online chats sent by users.

We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time. (1/2)
— Garmin (@Garmin) July 23, 2020

“We are currently experiencing an outage that affects Garmin Connect, ans as a result, the Garmin Connect website and mobile app are down at this time ” The company tweeted “This outage also affects our call centers and we are currently unable to receive any calls, emails or online chats. We’re working to resolve this issue as quickly as possible and apologize for this inconvenience”

However, since the incident took root earlier today, at around 3:00 a.m UTC , several Garmin employees took to social media to share details about the ransomware attack.

to all the people freaking out because @garmin @GarminFitness services have been down for 7+ hours: mount you watch via USB on your computer->browse to the activities directory->take today's .fit file->manually upload it to a 3rd party service (e.g. strava)->breath
— Marco Abis (@capotribu) July 23, 2020